After hundreds of complaints from consumers, the U.S. Food and Drug Administration has issued a safety alert regarding the line of cleansing hair conditioners by Wen. These products are already part of an ongoing class-action lawsuit from 2014 over claims that it may cause hair loss.
127 incidents of adverse effects caused by the WEN products were reported to the FDA. Included in these reports were incidents of hair loss and breakage, balding, itching and rashes. The number of FDA complaints represents the largest number of reports ever associated with any cosmetic hair product. The FDA is also investigating an additional 21,000 complaints that were made directly to the WEN hair product manufacturer after the FDA discovered these complaints during an inspection.
The FDA has not yet determined a possible cause for the adverse events that have been reported, and today has called on the company to “provide any data that might help us to better understand the reports of hair loss associated with the use of WEN by Chaz Dean Cleansing Conditioner products.” The FDA also has reached out to physicians and other health care providers asking them to notify their patients of hair loss and other complaints associated with the use of these products and to report adverse events to the agency.